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DWP Executive Officer Recruitment

DWP is a department within the Civil Service.

We have a variety of professions and plenty of opportunities for development, learning and progression throughout your career.

Why join DWP? Watch our recruitment video.

At the heart of what we do, our service delivery colleagues provide all our vital services to our customers. If you decide to join us you will be part of the Operational Delivery profession.

Learn more about how you can help us make a difference.

DWP are responsible for welfare, pensions and child maintenance policy.

As the UK’s biggest public service department we are proud to be responsible for administering the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers.

Explore the roles we have on offer and how to apply.

You could be working in one of our Job Centres helping move people into work or dealing with allowances or benefits in one of our service centres, as well as many other opportunities to work on the front line, for example in Child Maintenance Service or Retirement Services.

We are regularly recruiting within our Operational Delivery Profession and live vacancies can be found within the Vacancies tab for the grade you are interested in.

More details on the specific role you are applying for can be found can by clicking HERE


You can find more information on the Civil Service and Civil Service Careers here.

  • Benefits
  • DWP Commitments
  • Inclusion
  • Eligibility

Benefits Of Working for DWP

There are lots of great benefits to working for a large Civil Service employer and as well as the information you can read about here which covers in detail Work-life balance, Health and Wellbeing, Discounts, The Pension Scheme and Career and Personal Development, you can also watch our Employee Benefits Video. Some highlights are:

01 Competitive Salary Read More
02 Financial Wellbeing Read More
03 Pension Scheme Read More
04 Health & Wellbeing Read More
05 Family Friendly Read More
06 Working Flexibility Read More
07 Inclusion Read More
08 Learning & Development Read More

Competitive Salary

When you start with DWP you will receive a competitive monthly salary, which is reviewed annually. For the EO role the salary range is from £29,500 to £33,979 depending on the location you work in.

We also offer salary advances to help with your budget.

Financial Wellbeing

In addition to your basic salary, you may receive reward and recognition awards for individual or team contribution to the Department's work.

You can also donate to charity by making deductions directly from your monthly salary. Deductions are made on a tax free basis.

DWP employees have access to a payroll savings scheme to put money aside into a monthly savings account to use when needed.

As well as employee benefits discounts scheme offering discounts to suit your lifestyle and save you money on a wide range of products and events. For example: Food and Drink, Travel Leisure & Entertainment and Health and Fitness.

With Interest-free loans allowing you to spread the cost of an annual travel season ticket or a new bicycle.

The Charity for Civil Servants supports civil servants, past and present, when times are tough.

Pension Scheme

A Civil Service Pension with an average employer contribution of over 28%. The scheme is a Defined Benefit Pension Scheme worked out on a Career Average basis.

Civil Service Pension benefits are a valuable part of your employee benefits package. You can find out more by visiting: civilservicepensionscheme.org.uk/.

Health & Wellbeing

At DWP we believe in supporting your mental, physical health empowering you to be the best you can be positive and confident when coping with life’s challenges.

We have a number of support tools and programs which include:

  • Access to 24 hour a day Employee Assistance Programme – get free advice from specialists regarding bereavement support, critical incident, legal or financial advice as well as telephone counselling should you or your spouse or dependants, who meet eligibility requirements, need it.
  • Access to the DWP Occupational Health Service Physiotherapy Helpline for any pre-existing or new injury or condition from day 1.
  • Free full eye and eyesight test and a voucher towards the cost of glasses where frequent computer use is required to complete your role.
  • A network of Mental Health First Aiders.
  • The use of onsite facilities including parking, fitness centres and staff canteens (where applicable).
  • Our Health and Social Security Recreational Association (HASSRA) is a nationwide sports and leisure organisation that provides the opportunity for DWP employees to take part in a range of sporting, recreational and cultural activities.
  • As a civil servant, you’ll be eligible to join the Civil Service Sports Council with access to thousands of exclusive discounts and savings, including free, unlimited, year-round family entry to places like Cadw and English Heritage, Historic Scotland, and Kew Gardens."
  • Our Community 10,000 scheme aims to support staff with opportunities to volunteer for charities

Family Friendly

In DWP we understand the importance of family life and offer support for every part of this whether that’s leading edge parental leave offerings if you’re expecting an addition to your family, support for parents and carers, and fertility-related support, including:

  • Full pay maternity, adoption, or shared parental leave after a qualifying period.
  • Followed by the opportunity of a further 13 weeks at statutory pay and a further 13 weeks unpaid.
  • Maternity and adoption support leave (also known as paternity leave) of 2 weeks at full pay.

Working Flexibility

We want everyone to work at their best and achieve a good work/ life balance. To support this:

Employees receive at least 23 days annual leave on entry, increasing on a sliding scale to 30 days after 10 years' service.

  • This is addition to 9 public/bank holidays.
  • Flexible working patterns are available for consideration within business requirements
  • Access to Flexible Working Schemes enabling you to vary your working day whilst meeting business needs.
  • Special Leave provision to cover emergencies.

Equality, Diversity & Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

Being able to bring your whole self to work is important to DWP. Together with our various employee networks, we strive to understand where we can best support our people. Our Wellbeing & Social groups are open to all colleagues. Generally devised and run by staff they cover a varied range of interests including diversity and Inclusion, faith and belief, caring, health, parenting, and many more. With over 100 to choose from there is something for everyone. Here is just a small selection…

  • DWP Menopause network - a channel for colleagues to share experiences, information and peer support while going through the various stages of menopause.
  • Working through Cancer network - run by volunteers with lived experience, they support individuals, carers and line managers who are experiencing or supporting someone going through a cancer journey.
  • THRIVE – a colleague led network dedicated to improving support for colleagues with Disabilities and Long-term Limiting Health conditions and those who work with, manage and/or care for them.
  • DWP Pride - aims to help create a department that is fully inclusive for LGBT+ colleagues and the LGBT+ people we support.
  • DWP National Race Network – Membership is open to colleagues from all races and ethnic backgrounds. They aim to act as a catalyst for good conversation, interesting information and great debate.
  • Carers in DWP – supporting staff who also have caring responsibilities.
  • DWP Armed Forces Veteran's group - provide help, support, comradery and identity to veterans that work in the Department.
  • Digital Skills and Confidence Group - a community to answer your digital questions and help staff build new digital skills.

Some of the groups are just for fun, there's even a group for Harry Potter fans!!

Learning and Development

DWP is committed to enabling all its employees to develop to their maximum potential.

There are a number of talent programmes and development schemes available such as our Summer School and Apprenticeships. In addition, the department supports internal and cross government promotion and lateral move opportunities on both a permanent and temporary basis.

On offer are a range of different apprenticeship programmes to suit all grades and job roles in addition to some of the compulsory qualifications which would be outlined in the advert.

Technical and professional learning is available through Civil Service Learning and DWP Learning and Development which encourages self-learning in your own time. DWP allow every employee to dedicate up to 5 days per annum to support your personal development and learning plans.

The Operational Delivery Profession (ODP) is the largest profession within the Civil Service. Over 200,000 Civil Servants work in Operational Delivery to make sure that the public get the services and protection they need. The ODP is passionate about supporting people to reach their full potential. The career tools available can help us to think about your future career paths and to plan for our future as an operational delivery professional. More information on the Operational Delivery Profession can be found here Operational Delivery Profession - GOV.UK (www.gov.uk) .

As a continuously learning organisation, DWP offers a tailored learning and development programme to help further build your knowledge and skills to deliver the support and help needed to our customers.

The learning programme covers a wide range of technical and skills based topics from the basics of Universal Credit, through to coaching skills and effective decision making. We want to ensure we offer fulfilling, rewarding careers that attract and retain motivated people.

We also offer up to 5 days paid leave for volunteering thorough DWP’s Community 10,000 scheme

More details on the specific role you are applying for can be found can by clicking HERE


What you can expect from DWP

Our aim is to create an environment where everyone feels supported to be their best. DWP strives to be a wholly inclusive organisation and we also pride ourselves on being a Disability Confident Leader. We wholeheartedly commit to the Civil Service ambition to be the most inclusive employer in the UK, we welcome and encourage applications for our vacancies from all people from a wide range of backgrounds to help DWP become more representative of the communities we serve.

Shaping the services that touch lives across the UK

That's Our Purpose

01 Our Responsibilities Read More
02 Our Priorities Read More
03 Our Values Read More
04 Sustainability Read More
inclusion

Our Responsibilities

  • Supporting people to work and making work pay.
  • Supporting disabled people and those with ill health to work and be independent.
  • Providing a decent income for people of pension age and promoting saving for retirement.
  • Providing value for money and reducing levels of fraud and error.

Our Priorities

  • Run an effective welfare system that enables people to achieve financial independence by providing assistance and guidance into employment.
  • Increase saving for, and security in, later life.
  • Create a fair and affordable welfare system which improves the life chances of children.
  • Deliver outstanding services to our customers and claimants.
  • Transform the way we deliver our services to reduce costs and increase efficiency.

Our Values

We care - We look out for each other. We listen to each other and to our customers. We take people’s needs seriously

We deliver - We are committed and professional. We take responsibility for getting the job done right. We take pride in our expertise and our purpose.

We adapt - We learn and grow together to find better ways of working. We change what we do as our customers’ needs change.

We work together - We pull together because we know that when we join up with others, we achieve greater things.

We value everybody - We work to make this a place where everyone belongs and can be at their best. We know that being inclusive will be at the heart of our success.

Sustainability

Here at DWP we want to embed sustainability into our decision making and workplace culture. We know that Sustainability touches all areas of our work, so we want to help all colleagues to understand what it means for them. As part of that, we have a network of Sustainability Champions, who talk with their team members about local improvements we can make. We have an ambition to have a champion in every office across the country, and we’ve almost achieved that.

As you might expect, we have also invested in sustainability across our estate, making changes to the way we heat and light our offices, using water more carefully, and many more improvements. If you’d like to read about some of the recent changes we’ve already made, take a look at the Sustainability Report within the DWP annal report and accounts 2022 to 2023- Gov.UK (www.gov.uk) Page 136. And if you want to see our plans for the future you can read about them here: DWP Estates outlines sustainability plans - GOV.UK (www.gov.uk)

“We are passionate about sustainability – we are making a big change to reduce our carbon footprint and ensure each and every one of us contribute to achieving net zero”.

Debbie Alder

Debbie Alder

Director General DWP Corporate Transformation

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

Equality

DWP provides services that embrace diversity and promote equality of opportunity.

At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.

We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.

If you need a change to be made so that you can make your application, you should contact the SSCL Customer Hub via:

We will not tolerate discrimination on the grounds of gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, HIV positivity, working pattern, caring responsibilities, trade union activity, political beliefs or any other grounds.

DWP is recognised as a Disability Confident Leader a status that recognises our work to create an empowering culture for colleagues with disabilities supporting people to achieve their full potential.

We aim to deliver the Civil Service ambition to be the UK's most inclusive employer to make DWP more diverse and welcome applications from people from all backgrounds. For more information visit Equality and diversity - Department for Work and Pensions - GOV.UK (www.gov.uk) .

We also offer the "Great Place to Work for Veterans Scheme" and welcome applications from people who have recently left prison or have an unspent conviction.

Do you want to be part of a team where you can be yourself, feel supported, empowered, valued, respected, fairly treated and able to achieve your full potential?

If your answer is Yes. Join us!

We aspire to be a truly inclusive employer and welcome applications for our roles to help us reflect the citizens we serve. We want to be a workplace where everyone is valued and respected while being themselves and where everyone has a role to play in delivering our purpose of supporting people now and in the future. It is an exciting time to work in the Department for Work and Pensions and your future achievements can genuinely transform lives. Thank you for your interest in joining us.
Photo of Julie Blomley

Julie Blomley

Director General, People and Capability

Eligibility

To be eligible for the role you must fulfil the following criteria.

  • Be eligible to work in the UK. This is a non-reserved post and is open
  • Be able to provide ALL of the documents we need to complete your pre-employment screening and security clearance.

Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules. Please be aware that foreign or dual nationality is not an automatic bar. However certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK. For more information on job nationality requirements and the right to work in the UK, see Nationality Rules and Right to Work in the UK to check if you are eligible to apply.

Security

To apply for roles in DWP you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why. People working with government assets must complete basic personnel security standard checks.

For roles in Counter Fraud Compliance and Debt (CFCD) there may be additional checks as you may require enhanced security clearance.

The Roles