At the heart of what we do, our service delivery colleagues provide all our vital services to our customers.
If you
decide to join us you will be part of the Operational Delivery profession.
Learn more about how you can help us make a difference.
DWP are responsible for welfare, pensions and child maintenance policy.
As the UK’s biggest public service department we are proud to be responsible for administering the State
Pension and a range of working age, disability and ill health benefits to around 20 million claimants and
customers.
Explore the roles we have on offer and how to apply.
You could be working in one of our Job Centres helping move people into work or dealing with allowances or
benefits in
one of our service centres, as well as many other opportunities to work on the front line, for example in
Child
Maintenance Service or Retirement Services.
We are regularly recruiting within our Operational Delivery Profession and live vacancies can be found within
the
Vacancies tab for the grade you are interested in.
There are lots of great benefits to working for a large Civil Service employer and as well as the
information you can
read about here which covers in detail Work-life balance, Health and Wellbeing, Discounts,
The
Pension
Scheme and Career
and Personal Development. Some highlights are:
When you start with DWP you will receive a competitive monthly salary, which is reviewed
annually.
For the EO role the salary range is from £29,500 to £33,979 depending on the location you work
in.
We also offer salary advances to help with your budget.
Financial Wellbeing
In addition to your basic salary, you may receive reward and recognition awards for individual
or
team contribution to
the Department's work.
You can also donate to charity by making deductions directly from your monthly salary.
Deductions
are made on a tax free
basis.
DWP employees have access to a payroll savings scheme to put money aside into a monthly savings
account to use when
needed.
As well as employee benefits discounts scheme offering discounts to suit your lifestyle and
save
you money on a wide
range of products and events. For example: Food and Drink, Travel Leisure & Entertainment and
Health
and Fitness.
With Interest-free loans allowing you to spread the cost of an annual travel season ticket or a
new
bicycle.
A Civil Service Pension with an average employer contribution of over 28%.
The
scheme
is a Defined
Benefit Pension Scheme
worked out on a Career Average basis.
Civil Service Pension benefits are a valuable part of your employee benefits package. You can
find
out more by visiting:
civilservicepensionscheme.org.uk/.
Health & Wellbeing
At DWP we believe in supporting your mental, physical health empowering you to be the best you
can
be positive and
confident when coping with life’s challenges.
We have a number of support tools and programs which include:
Access to 24 hour a day Employee Assistance Programme – get free advice from specialists
regarding bereavement support,
critical incident, legal or financial advice as well as telephone counselling should you or
your
spouse or dependants,
who meet eligibility requirements, need it.
Access to the DWP Occupational Health Service Physiotherapy Helpline for any pre-existing or
new
injury or condition
from day 1.
Free full eye and eyesight test and a voucher towards the cost of glasses where frequent
computer use is required to
complete your role.
A network of Mental Health First Aiders.
The use of onsite facilities including parking, fitness centres and staff canteens (where
applicable).
Our Health and Social Security Recreational Association (HASSRA) is a nationwide sports and
leisure organisation that
provides the opportunity for DWP employees to take part in a range of sporting, recreational
and
cultural activities.
As a civil servant, you’ll be eligible to join the Civil Service Sports
Council with access to
thousands of exclusive
discounts and savings, including free, unlimited, year-round family entry to places like Cadw
and
English Heritage,
Historic Scotland, and Kew Gardens."
Our Community 10,000 scheme aims to support staff with opportunities to volunteer for
charities
Family Friendly
In DWP we understand the importance of family life and offer support for every part of this
whether
that’s leading edge
parental leave offerings if you’re expecting an addition to your family, support for parents and
carers, and
fertility-related support, including:
Full pay maternity, adoption, or shared parental leave after a qualifying period.
Followed by the opportunity of a further 13 weeks at statutory pay and a further 13 weeks
unpaid.
Maternity and adoption support leave (also known as paternity leave) of 2 weeks at full pay.
Working Flexibility
We want everyone to work at their best and achieve a good work/ life balance. To support this:
Employees receive at least 23 days annual leave on entry, increasing on a sliding scale to 30
days
after 10 years'
service.
This is addition to 9 public/bank holidays.
Flexible working patterns are available for consideration within business requirements
Access to Flexible Working Schemes enabling you to vary your working day whilst meeting
business
needs.
Being able to bring your whole self to work is important to DWP. Together with our various
employee
networks, we strive
to understand where we can best support our people. Our Wellbeing & Social groups are open to
all
colleagues. Generally
devised and run by staff they cover a varied range of interests including diversity and
Inclusion,
faith and belief,
caring, health, parenting, and many more. With over 100 to choose from there is something for
everyone. Here is just a
small selection…
DWP Menopause network - a channel for colleagues to share experiences, information and peer
support while going
through the various stages of menopause.
Working through Cancer network - run by volunteers with lived experience, they support
individuals, carers and line
managers who are experiencing or supporting someone going through a cancer journey.
THRIVE – a colleague led network dedicated to improving support for colleagues with
Disabilities and Long-term
Limiting Health conditions and those who work with, manage and/or care for them.
DWP Pride - aims to help create a department that is fully inclusive for LGBT+ colleagues
and
the LGBT+ people we
support.
DWP National Race Network – Membership is open to colleagues from all races and ethnic
backgrounds. They aim to act as
a catalyst for good conversation, interesting information and great debate.
Carers in DWP – supporting staff who also have caring responsibilities.
DWP Armed Forces Veteran's group - provide help, support, comradery and identity to veterans
that work in the
Department.
Digital Skills and Confidence Group - a community to answer your digital questions and help
staff build new digital
skills.
Some of the groups are just for fun, there's even a group for Harry Potter
fans!!
Learning and Development
DWP is committed to enabling all its employees to develop to their maximum potential.
There are a number of talent programmes and development schemes available such as our Summer
School
and Apprenticeships.
In addition, the department supports internal and cross government promotion and lateral move
opportunities on both a
permanent and temporary basis.
On offer are a range of different apprenticeship programmes to suit all grades and job roles in
addition to some of the
compulsory qualifications which would be outlined in the advert.
Technical and professional learning is available through Civil Service Learning and DWP
Learning
and Development which
encourages self-learning in your own time. DWP allow every employee to dedicate up to 5 days per
annum to support your
personal development and learning plans.
The Operational Delivery Profession (ODP) is the largest profession within the Civil Service.
Over
200,000 Civil
Servants work in Operational Delivery to make sure that the public get the services and
protection
they need. The ODP is
passionate about supporting people to reach their full potential. The career tools available can
help us to think about
your future career paths and to plan for our future as an operational delivery professional.
More
information on the
Operational Delivery Profession can be found here
Operational Delivery Profession - GOV.UK
(www.gov.uk)
.
As a continuously learning organisation, DWP offers a tailored learning and development
programme
to help further build
your knowledge and skills to deliver the support and help needed to our customers.
The learning programme covers a wide range of technical and skills based topics from the basics
of
Universal Credit,
through to coaching skills and effective decision making. We want to ensure we offer fulfilling,
rewarding careers that
attract and retain motivated people.
We also offer up to 5 days paid leave for volunteering thorough DWP’s Community 10,000 scheme
Our aim is to create an environment where everyone feels supported to be their best. DWP strives to be
a
wholly
inclusive organisation and we also pride ourselves on being a Disability Confident Leader. We
wholeheartedly commit to
the Civil Service ambition to be the most inclusive employer in the UK, we welcome and encourage
applications for our
vacancies from all people from a wide range of backgrounds to help DWP become more representative of the
communities we
serve.
Shaping the services that touch lives across the UK
Supporting disabled people and those with ill health to work and be independent.
Providing a decent income for people of pension age and promoting saving for retirement.
Providing value for money and reducing levels of fraud and error.
Our Priorities
Run an effective welfare system that enables people to achieve financial independence by
providing assistance and
guidance into employment.
Increase saving for, and security in, later life.
Create a fair and affordable welfare system which improves the life chances of children.
Deliver outstanding services to our customers and claimants.
Transform the way we deliver our services to reduce costs and increase efficiency.
Our Values
We care - We look out for each other. We listen to each
other and to our
customers. We take people’s needs seriously
We deliver - We are committed and professional. We take
responsibility
for getting the job done right. We take pride
in our expertise and our purpose.
We adapt
- We learn and grow together to find better ways of
working. We
change what we do as our customers’
needs change.
We work together - We pull together because we know that
when we join up
with others, we achieve greater things.
We value everybody - We work to make this a place where
everyone belongs
and can be at their best. We know
that being inclusive will be at the heart of our success.
Sustainability
Here at DWP we want to embed sustainability into our decision making and workplace culture. We
know that Sustainability
touches all areas of our work, so we want to help all colleagues to understand what it means for
them. As part of that,
we have a network of Sustainability Champions, who talk with their team members about local
improvements we can make. We
have an ambition to have a champion in every office across the country, and we’ve almost
achieved
that.
As you might expect, we have also invested in sustainability across our estate, making changes
to
the way we heat and
light our offices, using water more carefully, and many more improvements. If you’d like to read
about some of the
recent changes we’ve already made, take a look at the Sustainability Report within the
DWP annal
report and accounts
2022 to 2023- Gov.UK (www.gov.uk)
Page 136. And if you want to see our plans for the future you can
read about them here: DWP Estates outlines sustainability plans - GOV.UK (www.gov.uk)
“We are passionate about sustainability – we are making a big change to reduce our carbon
footprint and ensure each and
every one of us contribute to achieving net zero”.
DWP provides services that embrace diversity and promote equality of opportunity.
At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone,
including those
that are underrepresented in our workforce.
We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic
medical
conditions, or
mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.
If you need a change to be made so that you can make your application, you should contact the SSCL
Customer Hub via:
We will not tolerate discrimination on the grounds of gender, marital status, sexual orientation, race,
colour,
nationality, religion, age, disability, HIV positivity, working pattern, caring responsibilities, trade
union activity,
political beliefs or any other grounds.
DWP is recognised as a Disability Confident Leader a status that recognises our work to
create an
empowering culture for
colleagues with disabilities supporting people to achieve their full potential.
Do you want to be part of a team where you can be yourself, feel supported, empowered, valued,
respected,
fairly treated
and able to achieve your full potential?
If your answer is Yes. Join us!
We aspire to be a truly inclusive employer and welcome applications for our roles to help us reflect
the
citizens we serve.
We want to be a workplace where everyone is valued and respected while being themselves and where
everyone
has a role to play in delivering our purpose of supporting people now and in the future.
It is an exciting time to work in the Department for Work and Pensions and your future achievements
can
genuinely transform lives.
Thank you for your interest in joining us.
Eligibility
To be eligible for the role you must fulfil the following criteria.
Be eligible to work in the UK. This is a non-reserved post and is open
Be able to provide ALL of the documents we need to complete your pre-employment screening and
security clearance.
Candidates will be subject to UK immigration requirements as well as Civil Service nationality
rules.
Please be aware
that foreign or dual nationality is not an automatic bar. However certain posts may have restrictions
which could affect
those who do not have sole British nationality or who have personal connections with certain countries
outside the UK.
For more information on job nationality requirements and the right to work in the UK, see
Nationality
Rules
and
Right to
Work
in the UK to check if you are eligible to apply.
Security
To apply for roles in DWP you will need to confirm your employment history for at least 3 years prior
to
the date of
application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time
abroad (a total
of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why.
People working
with government assets must complete basic personnel security standard checks.
For roles in Counter Fraud Compliance and Debt (CFCD) there may be additional checks as you may require
enhanced
security clearance.